Ghana: The Pelican Hotel Targets Leadership Position in Accra’s Hospitality Market

The Pelican Hotel Cantonments Accra is positioning itself as one of Ghana’s leading hospitality destinations through a combination of operational excellence, technology-driven service delivery, and a strong focus on guest experience, according to its General Manager, Philippe Hitti.

Speaking in an interview, Hitti said the hotel, located in Accra’s prestigious Cantonments district, is leveraging its strategic location, modern facilities, and international management standards to attract both business and leisure travellers.

Owned by Devtraco Plus and managed by Aleph Hospitality, The Pelican Hotel features 134 rooms and suites, four food and beverage outlets, meeting facilities, a fitness centre, and an outdoor swimming pool.

“The hotel’s prime location provides convenient access to the airport, diplomatic missions, multinational corporations, shopping centres, and key leisure attractions,” Hitti said.

According to the hotel executive, daily operations are guided by three key priorities: guest satisfaction, team performance, and financial results.

“We closely monitor operational readiness across all departments, review guest feedback, assess occupancy and revenue performance, and ensure every team is aligned on the day’s objectives,” he explained.

Among the key performance indicators tracked by management are occupancy rates, average daily rate [ADR], revenue per available room [RevPAR], guest satisfaction scores, online review ratings, labour costs, food costs, and employee turnover.

Hitti noted that profitability and guest satisfaction are closely linked.

“Satisfied guests generate repeat business and positive reviews, which ultimately drive profitability,” he said.

The Pelican Hotel has invested significantly in technology to improve operational efficiency and enhance guest experiences.

The hotel utilizes property management systems, revenue management tools, guest feedback platforms, financial systems, and digital communication technologies to streamline operations.

According to Hitti, technology has improved speed, accuracy, and decision-making across reservations, housekeeping, revenue management, and guest services.

“Automated reporting, real-time room status updates, dynamic pricing strategies, and digital guest communication tools enable us to deliver more efficient and personalized service,” he said.

The General Manager emphasized that employee development remains central to the hotel’s operational strategy.

He said the hotel focuses on structured training programmes, leadership development, cross-training initiatives, recognition schemes, and creating a workplace culture where employees feel valued and respected.

“Learning is continuous and forms part of our daily operational routine,” Hitti said.

The hotel also aligns staffing levels with forecasted demand, using flexible scheduling and cross-trained employees during peak periods while dedicating slower periods to training and operational improvements.

Hitti highlighted sustainability as an increasingly important aspect of hotel operations.

The hotel has implemented measures focused on energy conservation, water management, waste reduction, and sustainable procurement practices while encouraging responsible consumption among employees and guests.

He also stressed the importance of collaboration between ownership and management.

“The Pelican Hotel benefits from a strong partnership between Devtraco Plus as owner and Aleph Hospitality as operator. Alignment is achieved through advanced reporting, regular strategic reviews, shared performance objectives, and collaborative decision-making focused on long-term value creation,” he said.

Looking ahead, Hitti identified food and beverage development as a major growth opportunity for the hotel.

“As one of Accra’s newest hotels, there are significant opportunities to differentiate our hospitality offering, including through our food and beverage outlets, corporate partnerships, and digital guest engagement,” he noted.

If given the opportunity to implement one major operational improvement over the next year, Hitti said enhancing the hotel’s food and beverage offerings would be his top priority.

“With our diverse dining venues, this represents a significant opportunity to further elevate the guest experience,” he said.

Hitti expressed confidence that The Pelican Hotel will play a significant role in supporting Ghana’s growing tourism and hospitality sector.

“Our vision is to establish ourselves as one of Ghana’s leading hospitality destinations by combining exceptional service, operational excellence, and genuine Ghanaian warmth,” he said.

“Supported by the expertise of Aleph Hospitality and the commitment of Devtraco Plus, we are focused on delivering memorable experiences while contributing to the continued growth of Ghana’s tourism and hospitality industry.”

The hotel’s strategy comes at a time when Accra continues to strengthen its reputation as one of West Africa’s leading business and leisure travel destinations, attracting growing numbers of regional and international visitors.

By Our Editorial Team