As part of efforts towards building a strong relationship with its customers, SHACMAN in partnership with her dealer in Nigeria, Transit Support Services [TSS] held its Customers’ Forum in Benin, Warri and Port Harcourt.
The forum is a periodic event intended to bring together Management of the brand, Customers, Stakeholders and members of the public to interact on issues pertaining to the brand and its services. These particular events focused on the owners and operators of SHACMAN trucks in the south-south region of Nigeria.
In his speech, the Africa General Manager, SHACMAN, Zhang Fei [Eric] could not hide his excitement as he welcomed the audience and thanked them for attending the forum; “It’s a great honour for me and my team to attend this forum, I’m excited to be here again after 10years since 2009”.
“I would like to give special thanks to our partner TSS and its team for organising this event, also, thanks to our friends Patrick and Telford. I’m happy to see that more Nigerian customers have adopted our brand and become members of the SHACMAN family,” the GM said.
Representing Transit Support Services [TSS], Chief Operating Officer, Stanley Mbanu, made a presentation on the SHACMAN brand, the partnership between the brands, their operations and services they render. “Our SHACMAN vehicles have conveyed several million metric tons of goods across Nigeria & West Africa since 2007 [dry and wet cargo]”.
“Our satisfied customers are Dangote Refinery [over 500 tippers], BUA Cement [Over 200 trucks], Dangote Cement [Over 1,800], Eterna Plc [34 Units] and many more” He also added that SHACMAN gives one-year unlimited mileage warranty, original spare parts and maintenance contract”.
Also present at the forum are Transit Support Services [TSS], Chairman, Frank Nneji; Weichai Nigeria Chief Representative, Sui Zhen [Kevin]; SHACMAN Nigeria Sales Manager, Xi Cheng [Charley]; SHACMAN Nigeria Service Engineer, Zhao Xiangnan and Weichai Nigeria Representative, Teng Lin where they all took turn to talk about the brand, its mechanism as well as training the customers on the maintenance of the vehicles.
SHACMAN is a leading truck manufacturer, it has since inception manufactured over 1,000,000 vehicles of different varieties, SHACMAN’s military truck has successively participated in the 35th, 50th, and 60th-anniversary ceremonial military review on China national day.
SHACMAN Nigeria, drawing from local experience in vehicle operation, has designed the applicable heavy-duty trucks for the Nigeria condition with popular and tested power trains made up of WEICHAI engine [styre], FAST gearbox and HANDE axles, SHACMAN trucks can be trusted to offer the most cost-effective operation in Nigeria, delivering a high return on investment to operators.
Transit Support Services Limited brings SHACMAN to Nigeria through a network of dealers, equipped with comprehensive after services supported by SHACMAN Group. The trucks are locally assembled at the TSS plant at Emene industrial layout – Enugu.
The event ended with the distributions of free gifts and spare parts to the customers and stakeholders present in all the locations.
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